Planned and reactive maintenance
Since our formation in 2002, we have undergone rapid growth and continue to seek clients that share our partnership values and commitment to service excellence and flexibility.
As one of the North of England’s leading facilities management providers we offer a comprehensive array of service solutions. From basics like planned maintenance, to high-end specialist services such as energy consultancy, we provide bespoke integrated facilities management solutions to fit the unique needs of your business.
Our integrated approach to facilities management ensures that we take more than just your base service requirements into account. From day one, we work closely with you to understand your priorities and assess your business needs. We will include everything from your statutory compliant needs, all the way through to project works and contract administration.
We provide all of our services through a combination of our own teams and specialist supply chain partners to deliver the most appropriate blend for your current and future requirements. We bring the benefits of service specialisms, innovation and highly skilled teams, many of which have been working in long term partnerships with us since our formation.
No matter what the level of facilities management that you require, we pride ourselves on giving you both the efficiency savings of outsourcing, tied with the same degree of control you would have if you provided these services in house.
On and off site solutions
As part of our evaluation of the most appropriate solution we will recommend a combination of on-site services and off site (mobile) solutions.
Our mobile services are provided by our in-house team of multi skilled personnel supported by our accredited supply chain partners.
For example, all our off site teams are accredited to the control of Legionella bacteria in water systems (L8). All our work is backed up with a range of accreditations ISO 9001, 14001 and OHSAS 18001. This is further enhanced through our technical services team of engineers whose qualifications include HNC Building Services and HNC & ONC Mechanical Plant Engineering.
In addition to our mobile capability we operate a significant number of buildings across the north of England for our clients across education, healthcare, extra care, and commercial sectors. On some of these properties we provide a site based multi skilled operative, who has responsibility for the day to day maintenance duties.
Planned preventative maintenance (PPM)
Your appointed facilities manager will work with you to compile an annual planned maintenance schedule to keep you compliant with current legislation. This will be based on the assets you have within your building or across your portfolio. We will work with you to optimise the operation of your building plant and assets, reviewing any existing planned schedules or compiling new ones.
The resulting maintenance plan ensures that works are carried out when required, test certificates are kept up to date and additional remedial work is undertaken if required, forming part of your overall maintenance strategy, balancing planned maintenance spend and reducing reactive works.
Legislative compliance works cover items such as:
- Fire alarms/emergency lighting
- Gas inspections
- PAT testing
- 5 year fixed wire testing
- Water hygiene monitoring
Combining the management of planned and reactive works can deliver efficiencies, allowing planned works to either be carried out at the same time as a reactive call, or allowing a reactive call to be postponed until the cheaper planned visit takes place.
The objectives of a PPM plan are to;
- Provide statutory compliance
- Minimise breakdowns and therefore costly emergency repairs
- Extend the life of assets and replace assets at the optimum time
- Ensure disruption to the facilities are minimised
- Maintaining an acceptable standard/functionality over a period of time
Unless we have a valid reason not to, all PPM is carried out in accordance with the SFG20 Standard Maintenance Specification for Building Services.
Our flexibility means that some customers approach us to purely handle service desk calls and pass on those job requests to their existing suppliers. Others utilise our extensive approved supplier base and mobile maintenance teams.
All breakdowns and other ad-hoc problems will be managed through our CAFM system. The system will log each incident to the appropriate building in a distinct method including; the floor level, the room, and finally the asset so that a history is established over a period of time. The CAFM system includes warranty details and dates when an asset was replaced so that an appropriate response can be co-ordinated.
We effectively utilise our combination of our mobile teams and specialist sub-contractors to provide first response and rectification wherever possible. Where rectification is not possible the affected area is made safe and a rectification plan agreed.
Each breakdown will be assigned a target response and rectification time as agreed with the client so that progress can be monitored on a real time basis. A report showing completed, overdue and pending tasks will be presented to the Client at the agreed frequency.
24/7 service desk
Our 24/7/365 facility based at our head office in Preston handles over 90,000 calls per annum for a variety of clients and contractors. This call volume is supported by our computer aided facilities management (CAFM) platform that delivers to various SLAs and KPIs.
Our Clients are able to report issues over the phone or directly into the system via the online web portal.
The CAFM system will hold data relating to all requests raised together with the response audit trail and details of all planned preventative maintenance tasks. This information will be used to generate reports to our clients at agreed frequencies.